About Us
We Believe that Everyone Deserves to Love Where they Work, Shop and Dine Empathica empowers employees and customers of leading brands to create places they love; turning transactions into great experiences, employees into owners and customers into advocates.
Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, banking, petro and hospitality sectors. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting.
Annually, Empathica’s 30 million customer surveys in 25 languages reach more than 80,000 locations in over 50 countries. A privately-held organization, Empathica is headquartered in Toronto, Canada with executive consultant offices throughout the United States and a European office in Birmingham, England.
Watch the following 2 minute videos for quick overviews of Empathica solutions:
Empathica CEM
Empathica GoRecommend
Management Team
Meet our Management Team Members
- Mike Amos | Founder, President and Chief Executive Officer |
- Dr. Gary Edwards | Chief Customer Officer |
- Gary Topiol | Managing Director for EMEA |
- Nick Vaney | Executive Vice President and Chief Financial Officer
- Simon Palmer | Chief Technology Officer
- Bruce Warren | Vice President, Marketing
- Brennan Wilkie | Vice President, Client Strategy and Development |
- James Bolle | Senior Director of Client Services for EMEA
- Paul Aussem | Vice President, Client Technical Services
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Business Development Team
Meet our Sales Executives
- Steve Prodger | Vice President of Food Services | Los Angeles |
- Melissa Montovino | Director of Food Services | Miami
- Idalia Agramonte | Director of Retail | Miami
- Amy Brazil | Director of Retail | San Diego
- Steve Raher | Business Development Director for EMEA | Birmingham, UK
- Nan Russell | International Development Director | Birmingham, UK
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Strategic Alliances
Key Sales and Technology Partners
- Customer Service Profiles (CSP)
- Straight Shooter
- QlikTech International AB (QlikView)
Read more about partners
Upcoming Events
Meet with Empathica
Customer Loyalty Conference 2013 UK | June 12, 2013
