Customer Focus 2014The Customer Focus Summit 2014

Date: 29th – 30th April 2014
Location: Cardiff, UK at the City Hall

The Customer Focus Summit 2014 will bring together 200+ business leaders whose role is to champion customer experience delivery and brand representation. The agenda will be interactive, dynamic and will set out to foster the kind of deep understanding and empathy that leads to true innovation.

Some of the key topics to be covered:

  • The digital customer experience
  • Global customer experiences: seeing your brand grow
  • Balancing superior sales and service performance in a cost reduction environment
  • Mastering data analytics and new technologies
  • Embracing social media as the new normal for customer service
  • Customer behaviour: Segmentation and making it personal
  • Loyalty and customer experience: the perfect marriage
  • Customer experience 360 view: gaining ROI
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