Dr. Gary Edwards
Chief Customer OfficerListen to the expert
Gary is responsible for oversight of sales, marketing, client strategy, account management, marketing science and retail insights. Gary is involved in solving business challenges with research and technology solutions. He has served a key leadership role during program development, implementation, and follow-up with clients for the past eight years at Empathica. For over 15 years prior, Gary led worldwide and domestic research projects in customer and employee research.
Gary’s prior experience includes serving as a Senior Vice President at Maritz: Thompson Lightstone and an account executive in the then newly formed Financial Services Research Group. Prior to Maritz, Gary served as the General Manager of Gallup Canada. Gary’s research career began as an epidemiologist for the Culture, Community and Health Studies division of the Clarke Institute.
Gary has a PhD specializing in Social Research Methods from Wilfrid Laurier University.
More About Gary
Gary attended the 2013 NRF Big Show where he was interviewed for TouchpointsTV about the current state of retailing.
Gary recently participated in a panel discussion on the Business News Network on Black Friday – A Canadian Perspective.
Gary, along with Mike Amos, Empathica’s CEO, were recently interviewed on 21st Century Business Television.