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press releases

• March 8, 2010 > Consumer Insights Survey: Restaurant Brand Loyalty Remains High Despite Declining Visits
  ccording to the Empathica Consumer Insights survey, consumers prompted to try a different restaurant are most motivated by coupons and discount offers. According to the data, three in four people think the economy has prompted the average consumer to eat out less often. Yet despite declining visits to restaurants, consumers indicate they are just as loyal (68%), or even more loyal (15%) to the restaurants they frequent.
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• February 12 , 2010 > Majority of U.S. Consumers: "Customer Service is Getting Worse"
  Empathica Consumers Insights survey indicates that while Americans are spending less, retailers must cope with higher customer expectations. Fifty-five percent of U.S. consumers feel their country‟s customer service is getting worse, 13% are unsure, and 32% say they haven’t seen service suffering in this economy. Canadians were less negative about their customer service, with 45% of consumers indicating customer service has gotten worse…
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• January 28 , 2010 > Empathica Consumer Insights Survey Indicates That When the Economy Turns, Women Make More Sacrifices Than Men
  Data reveals that 72% of women moderately to significantly cut their spending in 2009, compared to only 62% of men.
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• January 26, 2010 > Paramount Restaurant Group Feeds Appetite for Customer Feedback
  Paramount Restaurant Group, which includes Chez Gérard, Bertorelli, Livebait and Caffè Uno, has launched a customer insight programme with Empathica in 74 of its restaurants.
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• January 20, 2010 > Boots Talks to Over a Million Customers with Empathica
  Boots has received feedback from more than one million shoppers, one year after the introduction of its customer care measurement programme, designed and managed by customer experience management expert, Empathica.
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• January 11, 2010 > Empathica’s Facebook Application Achieves More Than 1 Million Retail Recommendations from Consumers
  The GoRecommend application, which allows satisfied customers to post recommendations on Facebook, has experienced excellent buy-in from retailers and consumers alike.
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• January 8, 2010 > Empathica to Exhibit at the National Retail Federation 99th Annual Convention & EXPO in New York City
  The Customer Experience Management provider will participate in the biggest retail event of the year, showcasing its latest CEM solutions within the NRF Foundation booth.
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• October 23, 2009 > Deloitte’s 2009 Technology Fast 500 Lists Empathica as One of North America’s Fastest Growing Companies.
  Toronto, Ontario, Canada (PRWEB)- Empathica attributes its 273 percent revenue growth to innovations in Customer Experience Management programs.
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• October 9, 2009 > Empathica Webinar Will Detail How to Use Customer Feedback to Drive Revenue
  Toronto, Ontario, Canada (PRWEB)- The complimentary October 14 online session will feature insight from the CEO of zpizza and how the franchise has thrived with a customer experience management program
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• September 29, 2009 > Impressions Through Customer Recommendations
  Toronto, Ontario, Canada (PRWEB) The new Facebook application, GoRecommend, puts “net promoters” to work, driving up to 1,500 positive brand impressions from a single customer recommendation.
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• September 15, 2009 > Empathica Launches Keyword Analysis Engine
  Toronto, Ontario, Canada (PRWEB) – Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world’s most respected brands, today announced Keyword Analysis Engine, a new product that converts unstructured customer comments into useful insights that companies can use to improve customer experiences.
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• July 30, 2009 > Mitchells & Butlers Gets Hungry for Customer Feedback
  2009, Birmingham – Mitchells & Butlers, a UK operator of managed pubs and restaurants, has expanded its customer insight programme with Empathica, a customer experience management expert, to include the Sizzling Pub Co. and O’Neill’s, in an effort to gain valuable customer insight that will enable it to continue to develop its customer service offering.
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• June 30, 2009 > Empathica Announces the webinar: Why it Pays to Listen to the Voice
  of the Customer.
  The complimentary July 16 online session will offer business leaders valuable information on the link between
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• June 18, 2009 > Empathica Names Sherri Kolomayz New Director of
  Worldwide Marketing
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• June 12, 2009 > Empathica Partners With Aberdeen Group to Highlight Link Between Customer Feedback and Business Success
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• June 5, 2009 > Empathica Names Andrew Needham New Senior Director of Sales and Business Development
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• May 26, 2009 > Empathica Employees to Plant 350 Trees at Lake Wabukayne: Helps restore the beauty of an area contaminated by oil spills
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• March 9, 2009 > Empathica Announces the webinar: Capitalizing on Chaos – Competitive Customer Acquisition Strategies
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• March 9, 2009 > Empathica Announces New Executive Vice President, Worldwide Sales and Business Development
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• February 9, 2009 > Announcing Empathica’s Customer Experience in
  Tough Times Webinar
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• January 1, 2009 > Empathica Announces Partnership with Leading Australian Market Research Firm
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• September 15, 2008 > Citibank North America Receives Prestigious Aberdeen Group Award for Excellence in Customer Relationship Management
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