Empathica Consumer Insights Panel
An Authoritative Voice on Economic Indicators for Consumer Behavior
The Empathica Consumer Insights Panel serves as an authoritative voice on economic indicators; the retail, financial services and restaurant industries; consumer shopping intentions and customer satisfaction as reported by thousands of consumers in the U.S. and Canada.
Results from Empathica’s Consumer Insights are published on a quarterly basis. The results are based on outbound Internet surveys with Empathica’s growing Insights Panel, derived from more than 30 million consumer surveys per year. Results have been weighted to reflect latest Census distributions in the U.S. and in Canada, including Region, Gender, Age and Income.
Market Specific Reports:
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2012 Wave Reports:
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Past Years Wave Reports: |
Grocery Report »
Luxury Retail Report »
Big Box Retail Report – Spending » 
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Consumer Insights Press Releases
Wave 2 2012: Consumer Insights Panel Results
Empathica Consumer Insights Panel Cites One-Third of U.S. Consumers Anticipate Financial Improvement in Next Six Months
February 14, 2013
Study: Consumer Survey Ranks U.S. Pharmacies in Customer Service; Choice, Service and Trust Top Issues for Customers
December 13, 2012
Wave 1 2012: Consumer Insights Panel Results
Study: One in 10 Smartphone Owners Have Written a Review on a Website or Social Media Platform While In-Store
July 17, 2012
While 85 Percent of Shoppers Provide Feedback, Few Believe it Will Have an Impact
June 14, 2012
Big Box Retailers are Earning Visits on Price, But Losing on Great Experiences Say Majority of American Consumers
May 31, 2012
Study: American Consumers Reducing Spending on Most Categories Except Gas, Pharmacy and Grocery
May 17, 2012
Wave 2 – 2011: Consumer Insights Panel Results
One in Three Consumers Consider Highly Trained Employees the Most Important Factor When Making a Luxury Purchase
January 17, 2012
Survey Shows One in Three Consumers Made a Luxury Purchase Within the Last Six Months
January 12, 2012
Wave 1 – 2011: Consumer Insights Panel Results
Consumer Grocery Store Survey Reveals Wide Range of Satisfaction and Brand Preferences by Geography
September 14, 2011
According to Survey, Massachusetts Consumers Most Optimistic About Finances; Connecticut Least
August 23, 2011
Survey Shows North American Consumers Value Self-Checkouts Above All Other Grocery Store Technologies
August 8, 2011
Survey: 44% of Consumers Feel Grocery Store Customer Service Could be Improved
July 6, 2011
Survey: More Than Half of North Americans Report More Financial Difficulty Now Compared to Six Months Ago
June 27, 2011
Wave 3 – 2010: Consumer Insights Panel Results
Supermarkets Ranked First in Tech Adoption
March 29, 2011
Survey: Only One in Five Consumers Feel Quick-Serve Restaurants Successfully Use Technologies that Enhance Their Experience
March 24, 2011
Survey: Consumers More Optimistic Moving into 2011
January 31 2011
Survey: One in Four Consumers Have Recommended a Retailer Based on Their Use of New Technology
January 10, 2011
Wave 2 – 2010: Consumer Insights Panel Results
While Optimism for the Overall Economy has Declined, Survey Indicates a Slight Rise in Consumers’ Intentions to Spend
August 27, 2010
Wave 1 – 2010: Consumer Insights Panel Results
Survey: Restaurant Brand Loyalty Remains High Despite Declining Visits
March 8, 2010
Majority of U.S. Consumers: “Customer Service is Getting Worse”
February 12 , 2010
Empathica Consumer Insights Survey Indicates That When the Economy Turns, Women Make More Sacrifices Than Men
January 28 , 2010
Media Contacts
North America mediaMeghan Reilly |
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EmpathicaBruce Warren |
