resources

upcoming events

• Point of Service Summit
  June 11-13 at The Roosevelt Hotel in New York City, NY
• Restaurant Executive Summit
  September 17–19 at the Four Seasons Hotel in Westlake Village, CA

case studies

• Actionable reports in real-time allows a full-service restaurant chain to optimize its resources in a location throughout the day, improving guest experience and its bottom line.
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• Canada's leading specialty coffee retailer uses Empathica Alerts to inform Location Managers of updated performance measures, allowing them to effectively pinpoint and resolve operation problems.
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• Large US grocery chain motivates change and accountability by using Empathica's customer satisfaction score to calculate a percentage of manager quarterly bonuses.
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white papers

• Customer retention and continued business growth depend on retailers’ proactive ability to manage customer satisfaction and to ensure timely and effective customer complaint resolution.
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multimedia

Listen to our clients speak Empathica:

• Return On Business
• Business Improvement
• Team Engagement
• Business Strategy
• Best Option