Account Manager
Department: Client Services & Program Ops
Location: UK office
Date posted: July 7, 2008
Responsibilities
- Leadership and management of new project implementations, ensuring new projects meet or exceed deadlines and operating standards
- Project launch communications; project reporting and executive presentations; ongoing account dialogue to drive the use of, and loyalty to, the Empathica system
- Ensure the system meets or exceeds all operating and functional standards; ensure the system achieves the client's business objectives
- Ensure that all client and customer issues are resolved in an expedient and satisfactory manner
- All Empathica team members are required to develop at least one area of expertise and as such are viewed as a company specialist in that specific area. Examples include: graphic design, IVR Set-up, questionnaire development, analysis and interpretation, predictive modeling, etc.
Requirements
- Business Degree (Marketing, Economics, Management)
- Some market research experience
- Previous AM or Project Manager experience
- Exceptional client relationship skills
- Ability to multi-task