‘Please place the item in the bag’: Are self checkouts effective?

September 27, 2011 | The Globe And Mail

Article Excerpt:

Since its inception, the technology has strongly divided consumers: some love its efficiency while others revile it for glitching up on them with every visit. Not so long ago, the do-it-yourself option was seen as a revolution in retail, saving companies labour costs while expediting the shopping experience.  read more »