Empathica in the News

Recent Articles

Empathica Granted Patent For GoRecommendTM Social Media Advocacy Solution

Should Your Restaurant Ban Foodstagramming?

Ranking America’s Favorite Burger Chains

Infographic: How Quick-Service Restaurants Stack Up

Customer Satisfaction Drives Higher Return QSR Visits Than Food, Price

Consumers Big On Burgers, Sandwiches

Will Everyday Low Prices Replace Loyalty Programs

Burger Chains Are Popular, But Guest Satisfaction Is Lacking

Empathica: Some QSRs May Be Targeting Wrong Demographics

Empathica Helps Halfords Autocentres Gauge Customer Feedback

5 Ways You’re Alienating Your Customers

What Does Deleting Negative Comments Say About Your Brand?

Expert Column: How to Optimize Your Store For Fall Sales

Study Reveals QSRs Missing Opportunities In Customer Service

Study: Service As Important As Taste For Fast Food Customers

Study: QSRs’ Performance Hinges On Customer Service

How Restaurants Can Utilize New Technology to Connect With Customers

Retail Industry Trends & Predictions for the Second Half of 2013, July-December

Conference Review: Improving The Customer Experience Is At The Heart Of Generating Loyalty

Retail Trends in Customer Experience

Patient Give ‘Live’ Feedback On Care And Staff At Surrey Hospital

Army of Advocates

Service, Satisfaction, and the Social Customer Comment

Customer Experiences: When Online and Real-World Shopping Cross Paths

Top 3 Tips to Improve Webrooming Abilities