Empathica agrees to respect and observe the provisions set forth in Personal Information Protection and Electronic Documents Act (the ‘Act’) and any other relevant legislation. To the extent there is additional protection afforded to you pursuant to the Act, and same is not set forth herein, Empathica agrees to take such measures to give full effect to such additional protection. Empathica respects the privacy of each individual with which it comes into contact as a visitor to the Sites.
Empathica will not collect any personally identifiable information about you, such as your name, address, telephone number, e-mail address and client program membership or loyalty numbers (“Personal Information”), unless you provide it to us. Empathica will not give, rent or sell any Personal Information about any visitor to the Sites to any organization or individual unless a visitor expressly agrees to have Empathica share their Personal Information as specified below.
If you do not want your Personal Information collected, do not provide it to us. If you elect not to provide your Personal Information to us, you will be unable to participate in any Incentive Contest that is offered on the Sites. If you have already submitted Personal Information and would like us to remove it from our records, or if you would like to know what Personal Information is held in our records, see the Contact section below.
Surveys and Incentive Contests
Our online and telephone Surveys and Incentive Contests ask visitors for Personal Information and may ask visitors for Financial information (such as their income level), and demographic information (such as their postal code or age). Unless expressly agreed to as below, Personal Information will only be used for the purpose of administering the Incentive Contest and notifying a visitor if they have been selected as an eligible prize winner. Survey results are only shared with third parties on an aggregated basis and are not linked to any Personal Information. The exceptions to this policy are described in the following three paragraphs.
Opt-in Request for Contact
Some Surveys offer visitors the option of being contacted by Empathica or a client of Empathica’s to discuss their experience. Visitors must opt-in if they wish to be contacted and if they do their Personal Information will be shared only with the client of Empathica whose Survey was completed
Opt-in for Additional Surveys or to receive Information or Product Offerings
Some Surveys offer visitors the option of participating in additional Surveys or receiving information from Empathica or from a client of Empathica’s. Visitors must opt-in if they wish to participate or receive such information and if they do their Personal Information may be used by Empathica and shared with a client of Empathica’s for that purpose.
Assistance to Complete a Survey
In certain circumstances a visitor may require assistance from Empathica to complete a Survey. In this event they may be asked to post a message to Empathica using an e-form and Personal Information will be required. In this case the Personal Information will only be used to contact a visitor for the intent of resolving their difficulty in accessing a Site and completing a Survey.
Links to Third Party Sites
IP Addresses and Cookies
The Sites have reasonable security measures in place to protect against the loss, misuse and interception of information by third parties. Empathica assumes no liability for interception, alteration or misuse of information transmitted over the Internet.
The Sites may make chat rooms, forums, message boards and/or news groups available to its visitors. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
2121 Argentia Road, Suite 200
Mississauga, Ontario, Canada
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