Empathica LocalTM
The Challenge
The Opportunity
Imagine the growth opportunity for your brand if:
- Your customer experience management program provided accountability to location managers?
- You knew which elements of the customer experience would have the biggest impact on driving loyalty and advocacy?
- Location managers were able to coach their teams on exactly what to focus on and how to fix issues?
- Your brand had a living library of best practices owned by local managers and socially shared across all locations?
Solution
Customer experience management programs won’t work if your locations don’t use them. Empathica Local eliminates the need for complex reports at the location level. It helps brands deliver a consistent experience across all locations by empowering location managers to know what to fix and how to execute.
Empathica Local is the only solution in the market that is built from the ground up to suit the day-to-day needs of location managers. It leverages patent-pending prescriptive reporting technology, and features a living library of operational best practices and successful action plans for every location to tap into.
Drive location level performance and take your customer experience management program to the next level through:
- Simple, clear information that engages your location
- Localized “focus area” selection that aligns each location with its own specific top priority
- Editable action plans to empower the location to help drive behavioral change
- Social sharing of community-sourced best practices that adapt to changing conditions
- Status monitoring allowing locations to track progress
Smashburger Case Study
Read how one of America’s hottest new restaurant concepts is utilizing Empathica Local to deliver great customer experiences at each and every location of their business.
The results with Smashburger are impressive:
- 5.5% improvement in guest satisfaction
- 8% improvement in areas of focus
- 12,000 social media recommendations
- 2 million impressions of positive recommendations
