Empathica has extensive experience in developing, executing and managing customer experience programs for leading multi-unit brands with locations around the world.

Empathica works the world’s most respected brands in the retail, food services, banking, petro and hospitality sectors.

  • We collect over 30 million surveys each year
    • Across over 50 countries
      • In more than 25 languages

Empathica is dedicated to the success of each of our clients’ programs and ensure that we are able to understand the diverse needs of each of our clients and provide them with easy to digest, action oriented tools to drive their business – no matter where in the world they may be.

Europe, Middle East & Africa

Empathica EMEA is headquartered in Birmingham, UK. Our unique experience in working with many brands ensures that we bring customer experience management best practice to our EMEA clients. We will deploy our skills and expertise to ensure that your customers are motivated and incentivized to provide robust levels of feedback at every location, staff are fully engaged and enthusiastically embrace the program “as their own” and the feedback we receive is brought to you with genuine business insights by our skilled Account Management Team.

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North America

Empathica is headquartered in Toronto, Canada with executive consultant offices throughout the United States.

Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, banking, petro and hospitality sectors. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting.

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Asia Pacific

In the Asia Pacific region, Empathica’s offer is managed by an experienced marketing team based in New Zealand to maximise Pacific Time Zone support.

The team works with a range of leading retail brands across the Asia Pacific region, to help drive their profitability by enabling them to measure, manage and improve the quality of each customer experience. All team members have extensive marketing and retail sales backgrounds, and have previously held senior positions within New Zealand, Australia, US, Canada & Asia.

Straight Shooter is immensely proud to be the exclusive Empathica licensee for the Asia Pacific region. The team are fully trained on Empathica’s systems and programmes, and are supported 24/7 by Empathica Inc. Straight Shooter Ltd is a marketing consultancy company specializing in Brand Experience Management, Business Strategy and Brand Development.

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