The 2nd Annual Retail Bulletin Customer Loyalty Conference 2011
Post Event Report
It was a great pleasure for Empathica to sponsor and speak at the 2nd Retail Bulletin Customer Loyalty Conference on 15th June in London.
Customer retention and loyalty is clearly high on the retail industry’s agenda with presenters stressing the importance of turning clean data into insights, improving understanding of the customer and relevance of the offering – all in the increasingly important mobile and social context. The importance of Customer Experience was also identified as one of the key factors affecting brand loyalty – watch the following replay of our session at the event to learn more.
Session Replay: Driving Brand Loyalty and Advocacy through Effective Customer Experience Management
Speaker: Gary Topiol, Empathica’s Managing Director for EMEA
Our Managing Director for EMEA, Gary Topiol, presented during the conference – sharing his insights on how to turn real customer feedback into actionable insights to drive increased loyalty and brand advocacy for your retail business. These key learnings are gleaned from our years of working with over 200 multi-unit brands like Boots, Debenhams and Mitchell & Butlers.