Customer Experience Fundamentals
Part 1 of a 5 Part SeriesWatch the Segment
This is part one of a five part series of topics related to customer experience and advocacy management explored in a video interview with Gary Topiol, Empathica’s Managing Director for EMEA. In this segment the following questions were addressed:
- What are the fundamentals of delivering a good customer experience?
- Why is providing an excellent customer experience more important than ever?
- Do you have examples of your customers who have seen uplift in their performance by providing a greater experience?
To watch the full video with parts one through five, click on the following link.