The Changing Techniques of Customer Retention

Part 2 of a 5 Part Series

Watch the Segment

This is part two of a five part series of topics related to customer experience and advocacy management explored in a video interview with Gary Topiol, Empathica’s Managing Director for EMEA. In this segment the following question was addressed:

  • Do you think the techniques retailers employ to retain customers have changed in recent years?

To watch the full video with parts one through five, click on the following link.

Watch the full Interview