The Changing Techniques of Customer Retention
Part 2 of a 5 Part SeriesWatch the Segment
This is part two of a five part series of topics related to customer experience and advocacy management explored in a video interview with Gary Topiol, Empathica’s Managing Director for EMEA. In this segment the following question was addressed:
- Do you think the techniques retailers employ to retain customers have changed in recent years?
To watch the full video with parts one through five, click on the following link.