North America

Empathica in the United States & Canada

Interview with CEO & CCO

About Empathica North America

We Believe that Everyone Deserves to Love Where they Work, Shop and Dine
Empathica empowers employees and customers of leading brands to create places they love; turning transactions into great experiences, employees into owners and customers into advocates.

Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, automotive, banking, petro and hospitality sectors. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting.

Annually, Empathica’s 30 million customer surveys in 25 languages reach more than 70,000 locations in over 50 countries. A privately-held organization, Empathica is headquartered in Toronto, Canada with executive consultant offices throughout the United States and a European office in Birmingham, England.

Business Development Team

Meet our Sales Executives

  • Steve Prodger  |  Vice President of Food Services  |  Los Angeles  | 
  • Idalia Agramonte  |  Director of Retail  |  Miami
  • Amy Brazil  |  Director of Retail  |  San Diego
  • Brennan Wilkie  |  Vice President, Client Strategy and Development  |  Toronto  | 

Video Center

Thought Leadership on Customer Experience & Advocacy

Visit the Video Center

Press Releases

Recent Announcements

STUDY: QSR Sandwich Brands Delivering Good Product but Need to Improve the Service Experience

December 4, 2013

Cousins Subs Selects Empathica to Refocus and Enhance Its Customer Experience

October 29, 2013

Mindshare Technologies Acquires Empathica

September 19, 2013

STUDY: Papa Murphy’s Take N’ Bake Ranks Highest in Customer Delight Among American Pizza Chains

September 17, 2013

STUDY: In-N-Out Burger, Five Guys and Whataburger Reign as Top US Burger Chains in Satisfying Customers

August 22, 2013

Empathica Granted Patent for GoRecommendTMSocial Media Advocacy Solution

August 21, 2013

Study: Burger Chains Dominate in Quick Service Restaurant Industry

August 8, 2013

Empathica Appoints John Bodolai as SVP of Sales, North America

July 31, 2013

STUDY: Quick Service Restaurants Missing Big Opportunity in Customer Service

July 25, 2013

Empathica to Showcase 3rd Party Feedback and Text Analytics at 2013 Restaurant Leadership Conference

April 17, 2013

Empathica Partners with Semantria to Turn Customer Comments Into Action

April 15, 2013

Webinar: Re-Imagining Customer Feedback to Drive Action

April 9, 2013

Empathica Launches New Social Features for Customer Experience Managers

March 20, 2013

Empathica Highlights Top CEM Trends for 2013

March 14, 2013

Empathica Consumer Insights Panel Cites One-Third of U.S. Consumers Anticipate Financial Improvement in Next Six Months

February 14, 2013

Study: Three in Five U.S. Consumers Are Not Loyal to Any One Pharmacy

January 9, 2013

Empathica to Exhibit at NRF’s 102nd Annual “Retail’s Big Show”

January 7, 2013

Consumer Survey Ranks U.S. Pharmacies in Customer Service; Choice, Service and Trust Top Issues for Customers

December 13, 2012

Empathica Celebrates Three Years of Converting Satisfied Customers Into Active Brand Ambassadors

December 4, 2012

Empathica Wins Bronze for Best in Biz Awards 2012

November 15, 2012

Webinar: How Social Media Can Help Drive Local Action

October 25, 2012

Empathica Recognized for the Third Consecutive Year as One of the Achievers 50 Most Engaged Workplaces in Canada

September 20, 2012

Empathica to Sponsor the 2012 Retail Customer Experience Executive Summit

August 7, 2012

Study: One in 10 Smartphone Owners Have Written a Review on a Website or Social Media Platform While In-Store

July 17, 2012

Webinar: How to Engage Millennials For Financial Services

June 19, 2012

While 85 Percent of Shoppers Provide Feedback, Few Believe it Will Have an Impact

June 14, 2012

New Real-Time Social Advocate Feed Bolsters Empathica’s ‘GoRecommend’ Solution with More Visible Social Recommendations

June 7, 2012

Big Box Retailers are Earning Visits on Price, But Losing on Great Experiences Say Majority of American Consumers

May 31, 2012

Webinar: What Separates the Winners from the Losers in the Grocery World?

May 31, 2012

Study: American Consumers Reducing Spending on Most Categories Except Gas, Pharmacy and Grocery

May 17, 2012

Three Out of Four Top Performers Leverage Outside Expertise to Enhance the Customer Experience

May 8, 2012

Empathica Sponsors the National Restaurant Association’s Spring 2012 Marketing Executives Group (MEG) Conference

May 1, 2012

Empathica Continues to Climb Ranks of Canada’s Top Information Technology Companies

April 26, 2012

In the News

Recent Articles

Tips For Embracing Showrooming During The Holidays

December 16, 2013  | RetailCustomerExperience.com

Three Tips To Improve Local Retail Customer Experiences During The Holidays

November 26, 2013  | RetailCustomerExperience.com

Mindshare Appoints Dr. Gary Edwards As Chief Customer Officer

October 23, 2013 | Research Magazine

Mindshare Expands European Presence With Empathica Deal

October 18, 2013  |  Insider Media Limited

How to Create Social Advocacy for Your Burger Chain

October 9, 2013  |  The Social Media Monthly

Mindshare Technologies Appoints Former Vivint Vice President of Marketing Kristi Knight as CMO

October 3, 2013  |  4traders.com

Mindshare Raises Funds to Buy Empathica

October 2, 2013  |  mrweb.com

How To Replicate Disney’s First-Class Customer Experience

September 30, 2013  |  Retail Customer Experience

Mindshare Technologies Acquires Empathica

September 27, 2013  |  The Vancouver Sun

6 Ways Tablets Have Changed Dining Out

September 26, 2013  |  FastCasual.com

Top 4 Customer Loyalty Tips for Retailers

September 24, 2013  |  csm.com

Mindshare Technologies Acquires Empathica to Become Largest Provider of VoC Feedback Solutions in Food Services and Retail Industries

September 20, 2013  |  Loyalty 360

Mindshare Technologies Acquires Empathica

September 19, 2013  |  heraldonline.com

QSRs and the New Dining Experience

September 19, 2013  |  SmartBrief

Papa Murphy’s Delights Customers More Than Competition

September 19, 2013  |  SunBelt FS

Papa Murphy’s Service Is In a League of Its Own

September 18, 2013  |  Customer Service Manager

Papa Murphy’s Ranks As Top Pizza Brand Among Consumers

September 18, 2013  |  Pizza MarketPlace

QSR Study Ranks Pizza Chain Customer Satisfaction, Delight

September 17, 2013  |  Colloquy

Survey: Consumers Find Smaller Burger Chains More Satisfying

August 27, 2013  |  Nation’s Restaurant News

Empathica Granted Patent For GoRecommend™ Social Media Advocacy Solution

August 26, 2013  | Destination CRM

Should Your Restaurant Ban Foodstagramming

August 26, 2013  |  Hospitality Technology

Ranking America’s Favorite Burger Chains

August 23, 2013  |  Food Product Design

Infographic: How quick-service restaurants stack up

August 22, 2013  |  Food Business News

Customer Satisfaction Drives Higher Return QSR Visits Than Food, Price

August 22, 2013  | QSRWeb.com

Consumers Big On Burgers, Sandwiches

August 22, 2013  |  MeatPoultry.com

Will Everyday Low Prices Replace Loyalty Programs?

August 19, 2013  |  1:1 Media

Burger Chains Are Popular, But Guest Satisfaction Is Lacking

August 16, 2013  |  QSR Magazine

Empathica: Some QSRs May Be Targeting Wrong Demographics

August 14, 2013  |  BizReport.com

5 Ways You’re Alienating Your Customers

August 1, 2013  |  Business News Daily

How to Optimize Your Store For Fall Sales

July 31, 2013  |  Progressive Grocer

What Does Deleting Negative Comments Say About Your Brand

July 31, 2013  | The Social Media Monthly

Study Reveals QSRs Missing Opportunities In Customer Service

July 30, 2013  |  Hospitality Technology

Study: Service as important as taste for fast food customers

July 26, 2013  |  BizReport.com

Study: QSRs’ Performance Hinges On Customer Experience

July 25, 2013  |  Media Post News

How Restaurants Can Utilize New Technology to Connect With Customers

July 24, 2013  |  The Social Media Monthly

Retail Industry Trends & Predictions for the Second Half of 2013, July-December

July 4, 2013  |  About.com

Retail Trends in Customer Experience

June 11, 2013  |  Retail Customer Experience

Army of Advocates

May 2013  |  Auto Journal

Service, Satisfaction, and the Social Customer Comment

May 22, 2013  |  1to1 Media

Top 3 Tips to Improve Webrooming Abilities

May 20, 2013  |  BizReport.com

How Webrooming is Taking Over Ecommerce

May 17, 2013  |  BizReport.com

Tourists Are Coming: Is Your Restaurant Ready to Accommodate?

May 15, 2013  |  QSRWeb.com

4 Customer Experience Management Trends for Digital Marketers

May 13, 2013  |  eMarketing & Commerce

Why Focusing On Negative Comments Is Hurting Your Business

May 2, 2013  |  CMO.com

Z Aims to Increase Pleasure at the Pump

March 31, 2013  |  Stuff.co.nz

4 Tips to Dominate the Retail Pricing War

March 29, 2013  |  inc.com

3 Reasons Your Restaurant Shouldn’t Kill “Foodstagramming”

March 28, 2013  |  Fastcasual.com

Localized and Personalized Top 2013 Customer Experience Trends

March 19, 2013  |  Fastcasual.com

3 Tips To Improve Local Customer Experiences

March 3, 2013  |  Retail Info Systems

2 in 5 Consumers Plan to Spend Less on Quick Service

February 22, 2013  |  qsrmagazine.com

5 Marketing Mistakes Restaurants Make

February 21, 2013  |  eateria.org

3 Ways to Keeping Customers Loyal in the Off-season

February 18, 2013  |  Fastcasual.com

Consumers See Rx As Essential Expenditure

February 14, 2013  |  Chain Drug Review

Four Strategies To Combat Retail Showrooming

February 4, 2013 |  RetailTouchPoints.com

A Retailer’s Guide to Combatting Showrooming

February 1, 2013  |  Retail Online Integration

Baby Boomers Lead Pharma Online Script Fulfillment

January 31, 2013  |  eMarketer.com

TouchpointsTV at the National Retail Federation Big Show

Jan 25, 2013  |  1 to 1 Media

5 Ways Retailers Can Combat Showrooming

Jan 15, 2013  |  1 to 1 Media

Drugstores Miss Online Opportunities

January 10, 2013  |  Business News Daily

How Retailers Can Benefit From Consumers’ Reliance on Social Media

January 9, 2013  |  Retail Online Integration

More Adoption of Technology Could Drive Retail Pharmacy Customer Loyalty, Report Finds

January 7, 2013  |  Drug Store News

Using Social Media To Make Shopping Decisions [Infographic]

January 3, 2013  |  Retail TouchPoints

4 Steps to Fielding Negative Customer Feedback via Social Media

December 21, 2012  |  The Social Media Monthly

Pharmacy Retailers Can Promote Brand Advocacy with Superior Customer Service, Study Finds

December 19, 2012  |  Drug Store News

Empathica Celebrates Three Years of GoRecommend

December 6, 2012  |  QSR Magazine

Eight Studies That Reveal How Shoppers Use Smartphones In-Store

December 5, 2012  |  econsultancy.com

Red Robin Boosts Recommendations With Social Media Advocacy Solution

December 5, 2012  |  Hospitality Technology

Social Media in the Retail Space

November 5, 2012  |  RetailTouchPoints.com

Engaging Customers in the Mobile Space

October 19, 2012  |  The Social Media Monthly

Getting Served

October 15, 2012  |  Boulder Weekly

Customer Experience Tech Yields Major Growth for Smashburger

October 8, 2012  |  Hospitality Technology

Leveraging Feedback in Multi-Unit Retail

September 28, 2012  |  DestinationCRM.com

Social Media and Showrooming: Tips for Retailers

September 28, 2012  |  The Social Media Monthly

Top Tips From the Most Engaged Workplaces

September 17, 2012  |  HRM Online

Mobile Shopping Behaviors Still A Moving Target this Holiday

September 5, 2012  |  Media Post Blogs

8pc Consumers Want to Engage Retail Brands Via Mobile: Study

July 19, 2012  |  Luxury Daily

More Smartphone Owners Search Prices, Reviews in Store

July 19, 2012  |  Tire Review

Empathica: Few Shoppers Believe Their Feedback Has An Impact

July 19, 2012  |  BizReport.com

New Research Spotlights Opportunities For Big Box Retailers

July 18, 2012  |  Retail TouchPoints

55% of Smartphone Owners Run Price Comparisons in Stores [INFOGRAPHIC]

July 17, 2012  |  Mashable

Why Apparel E-tailers Embrace Brick and Mortar

July 17, 2012  |  Apparel Magazine

In-store Shopping Motivates Digital Interactions

July 17, 2012  |  Website Magazine

Americans Use Smartphones Before, During and After Store Visits

July 17, 2012  |  Chain Store Age

SoLoMo and the New Frontier of Customer Loyalty

July 17, 2012  |  Retail TouchPoints

INFOGRAPHIC: How Facebook Factors Into Decisions On Retail Purchases, Restaurants

July 17, 2012  |  AllFacebook.com

Why Consumers Crave In-Store Experiences

July 2, 2012  |  Retail Online Integration

Upcoming Events

 

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Contacts Us

Sales & Media Contact Points

Empathica – North America Office

2121 Argentia Road, Suite 200
Mississauga ON L5N 2X4
Phone: 905-542-9001
Fax: 905-542-8170

Customer Support
Toll-Free: 1-888-633-1633
Email:

Sales
Toll-Free: 1-888-633-1633
Email:

US Sales Office

28632 Roadside Drive, Suite 235
Agoura Hills, CA
United States 91301
Phone: 1-888-633-1633 x 263
Email:

Media Inquiries

Meghan Reilly
Walker Sands Communications
Phone: 312 445-9926
Email:

Lisa Davis
Mindshare Technologies
Phone: 801-263-2333 x7615
Email: