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← Older postsAre you ready for the truth? Time to tap into Customer Feedback on Social Media
Now brands can tap into social media and online review sites for insights that they otherwise wouldn’t gain from any other type of input but the challenge is to cut through all the noise to find out what’s most important to your customers. How do you pinpoint actionable opportunities from customer comments and social media feedback?
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Tagged 3rd Party Feedback and Text Analytics, CEM, Customer Expeirence Management, customer feedback, customer insights, social media | Leave a comment
What are some trends in Customer Feedback and how is this changing Customer Experience Management?
Listen to Dr. Gary Edwards, Chief Customer Officer, reveal some trends in customer feedback and how these trends are changing Customer Experi
Tagged CEM, customer experience management, customer feedback, Mobile, Social CEM, social media | Leave a comment
What drives your dealership business? Recommendations!
Survey results from J.D.Power find that millennials listen to their friends when it comes to choosing a dealer. Word of mouth is now the best ad – how do you leverage this cost-effective way to build a loyal following and reach new customers?
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Tagged automotive, CEM, CEM program, customer advocacy, customer experience, recommendations, Social CEM, social media, social media advocacy, soical customer, word of mouth | Leave a comment
5 ways to go above and beyond with customer service
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
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Tagged active advocacy, advocacy, advocacy management, Advocates, Brand Advocacy, Brand Advocates, brand promise, CEM, CEM program, customer experience, customer experience management, customer experience managerment, customer feedback, customer loyalty, customer satisfaction, customer service, Retail | Leave a comment
Give your restaurant customers a reason to come back after Mother’s Day
Always falling on a Sunday, Mother’s Day is the most popular holiday for dining out of all time. Restaurants look forward to this special day as it is one of the most profitable holidays. How do you achieve more than just drawing these new customers in for a one-time dining experience and keep them coming back after Mother’s Day?
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Tagged customer experience, customer experience management, food service, restaurant | Leave a comment
Customers don’t think in channels, they see your brand as one entity
Today’s connected customers expect a seamless shopping experience. They don’t think in channels, they see every brand as one entity no matter how many channels the retailer operates on. Learn why creating a multi-channel experience is a must, not an option.
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Tagged CEM, CEM program, customer experience, customer experience management, customer feedback, customer loyalty, customer satisfaction, Retail, Social CEM | Leave a comment
