resources

upcoming events

• Restaurant Executive Summit
  September 17–19 at the Four Seasons Hotel in Westlake Village, CA



• Empathica is a proud sponsor of Forrester's Consumer Forum 2008:
  Forrester's Consumer Forum 2008: Keeping Ahead of Tomorrow's Customer
  October 28-29 at the Gaylord Texan in Dallas, TX
  More details and registration

case studies

• Actionable reports in real-time allows a full-service restaurant chain to optimize its resources in a location throughout the day, improving guest experience and its bottom line.
  Request download



• Canada's leading specialty coffee retailer uses Empathica Alerts to inform Location Managers of updated performance measures, allowing them to effectively pinpoint and resolve operation problems.
  Request download



• Large US grocery chain motivates change and accountability by using Empathica's customer satisfaction score to calculate a percentage of manager quarterly bonuses.
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white papers

• Customer retention and continued business growth depend on retailers’ proactive ability to manage customer satisfaction and to ensure timely and effective customer complaint resolution.
  Request download

multimedia

Listen to our clients speak Empathica:

• Return On Business
• Business Improvement
• Team Engagement
• Business Strategy
• Best Option