Become a Customer Experience Expert
Resource Center - Most Recent Entries
- Why Implement a Customer Experience Management Program
- What are the Best Practices for Setting Up & Running a Program
- How Do I Build Loyalty, Advocacy & Acquire More Customers
- What Do I Need to Consider When Choosing a Vendor
June 14, 2013
article: Your Brand Advocates are out there somewhere, all you need to do is find them
Selling a car used to be so simple — you walked into a dealership and you relied solely on the knowledge of the salesperson to help you determine which car was best for you. Then everything changed when the Internet came into the picture. Nowadays, car shopper… read more »
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June 13, 2013
article: Use this Father’s Day to build restaurant Customer Loyalty
Father’s Day is a perfect opportunity for restaurant owners to capture customers, increase volume and establish a loyal clientele. How do you create memorable dining experiences for your customers?
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June 10, 2013
video: Why do brands need to listen to the full spectrum of Customer Feedback?
Empathica’s Vice President of Product, Lee Kennedy speaks about the challenges and opportunities of structured and unstructured customer feedback
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June 7, 2013
article: Retailers, stop blaming showrooming for your lost sales
Showrooming has been seen as a threat and a scapegoat for sales woes. This article suggests that contrary to the myth that showrooming is the lost sales, it actually isn’t. Read this article and learn the real reason why brick-and-mortar retailers lose sales to their online counterparts.
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June 6, 2013
article: Your customers may buy from you but would they vouch for you?
The importance of customer advocacy is amplified now that we’ve entered an era of communication that is different than just a few years ago. Learn how you can build loyalty in the world of social media.
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June 4, 2013
video: What are the Challenges Facing Location Managers with Social Media Feedback?
Listen to Bruce Warren, Vice President of Marketing, speak about the challenges location managers in stores and restaurants face today.
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