December 2, 2013
With stories of Black Friday UK shopper mayhem all over the news closely followed by Cyber Monday, it’s clear the Christmas shopping season is well and truly upon us. Scores of customers are headed to your brick-and-mortar stores in search of great deals.
October 28, 2013
News this summer of Midwest supermarket chain, Jewel-Osco, dropping its loyalty card program created some significant waves and controversy. Many believe that loyalty card is the answer to driving customer advocacy but there are others ways for you to create customer advocacy without the use of it. Learn these tips on how you can drive customer advocacy without the heavy investment of a full loyalty program.
October 14, 2013
Rising demand for public services, changing population demographics and tightened budgets have transformed the environment in which the public sector operates. Sue Hedaux takes a close look at the latest government measure to improve NHS service delivery.
October 10, 2013
Before you leap into the familiar with using paper questionnaires read the blog from Sue Hedaux about the five factors you should consider.
September 24, 2013
Digital technologies have changed the way people share information and interact with brands. How can brands keep up and reach these digitally connected customers? Read this article and learn these five ways to brands can connect with the digital customers
September 10, 2013
Retail continues to change at a dramatic pace as consumers continue to embrace digital technologies and raise their expectations. Many retailers begin to wonder, what is the future of retail. This article from The Guardian suggests that the future is omni-channel — “a mix of all… read more »