October 14, 2013
Rising demand for public services, changing population demographics and tightened budgets have transformed the environment in which the public sector operates. Sue Hedaux takes a close look at the latest government measure to improve NHS service delivery.
September 24, 2013
Digital technologies have changed the way people share information and interact with brands. How can brands keep up and reach these digitally connected customers? Read this article and learn these five ways to brands can connect with the digital customers
August 29, 2013
This busy back-to-school shopping season can be a critical time in which to increase visibility and further engage customers while providing momentum for the remainder of the year and beyond. Here are some tips on how you can make the most out of high-traffic days to increase customer loyalty and brand advocacy.
August 14, 2013
Collecting customer feedback is not enough if you don’t act on it. How can you turn everything that is said about you into action at each and every one of your locations?
July 11, 2013
A major challenge for retailers these day is this — how do you keep customers engaged while in-store? The article from Chain Store Age outlines these seven ways to keep customers’ attention and loyalty by using a combination of new tech tools and old tried-and-true processes.
June 14, 2013
Selling a car used to be so simple — you walked into a dealership and you relied solely on the knowledge of the salesperson to help you determine which car was best for you. Then everything changed when the Internet came into the picture. Nowadays, car shopper… read more »