video: Taking Customer Experience to a new level with Waitrose

Watch this video created in partnership with Waitrose to learn a bit more about customer experience through the eyes of this leading UK retail brand.
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article: Why it pays to look after your banking customers

The infographic by Customer Management IQ and the Customer Experience Management for Banking & Financial Services conference reveals areas of concerns relating to customer experience in the financial sector. Learn how you can address these concerns and build customer loyalty for your banks
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video: How Advocacy is an evolution of Word of Mouth

How is active advocacy any different than the word of mouth that has always existed? Hear Empathica’s product evangelist, Julia Staffen discuss how two major changes in consumer behavior have led the evolution from word of mouth to active advocacy in social media.
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video: How to increase CEM survey responses – by being personal

This video from All Bar One gives simple tips to staff on how to introduce the survey and encourage guests to fill it out online or through a QR code for a chance to win 1000 GBP.
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whitepaper: How to transform customer experience at the location level

In the whitepaper, entitled “Location Engagement Doesn’t Come from Reading Reports,” you will learn how to engage location managers to consistently deliver great customer experiences
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video: What’s new in GoRecommend

Hear Ian Bailey-Leung, one of the product managers at Empathica; discuss some of the new capabilities in the product’s latest release, and how they can help brands take their social marketing efforts to the next level.
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