October 10, 2013
Before you leap into the familiar with using paper questionnaires read the blog from Sue Hedaux about the five factors you should consider.
August 8, 2013
It seems that retailers are kick starting their back to school promotions earlier and earlier every year. In fact, this year’s push started a mere week after school ended in some regions of the country. Here are some tips from Brennan Wilkie on how you can make the most out of high-traffic days to increase customer loyalty and brand advocacy.
August 7, 2013
Empathica’s Sue Hedaux advises on how to create great patient experiences within the NHS.
July 9, 2013
Fresh from the 4th Retail Bulletin Customer Loyalty Conference, Gary Topiol, Empathica’s EMEA managing director, shares his insight into the changing face of customer feedback and advises how brands can create a consistent and satisfying customer experience across different customer touch points.
June 27, 2013
Empathica Customer Champion Sue Hedaux, looks at lessons the NHS and other healthcare organisations can learn from the retail industry to help exceed patients’ growing expectations for what the ideal experience looks and feels like.
June 26, 2013
Listen to Lee Kennedy, Vice President of Product, speak about how collecting guest and customer feedback mirrors the grand scheme of making profit by the Underpant Gnomes of South Park fame.