video: What are some trends in Customer Feedback and how is this changing Customer Experience Management?

Listen to Dr. Gary Edwards, Chief Customer Officer, reveal some trends in customer feedback and how these trends are changing Customer Experience Management. In this video Gary explains: How technology has changed the way we consume and understand data and the internet How mobile devices… read more »

Posted in: Featured Resource Why Implement a Customer Experience Management Program

article: 5 ways to go above and beyond with customer service

Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program

article: Give your restaurant customers a reason to come back after Mother’s Day

Always falling on a Sunday, Mother’s Day is the most popular holiday for dining out of all time. Restaurants look forward to this special day as it is one of the most profitable holidays. How do you achieve more than just drawing these new customers in for a one-time dining experience and keep them coming back after Mother’s Day?
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Posted in: Featured Resource Why Implement a Customer Experience Management Program

article: Customers don’t think in channels, they see your brand as one entity

Today’s connected customers expect a seamless shopping experience. They don’t think in channels, they see every brand as one entity no matter how many channels the retailer operates on. Learn why creating a multi-channel experience is a must, not an option.
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers Why Implement a Customer Experience Management Program

article: Do you know what your customers are truly saying about you?

The ability to provide real-time feedback on social media presents companies with an opportunity to find out what customers are truly saying about them behind their back. Listening to social feedback not only presents companies with an opportunity but also a challenge. Learn how you can cut through the noise on social media and find out what’s most important to your customers
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Posted in: Featured Resource Why Implement a Customer Experience Management Program

article: What can you expect for customer service in 2013? Five trends to watch

Consumers’ expectations about customer service change every year. It is important for customer service professionals to know where customer service is headed in 2013 so they can plan for success this year. Learn these five customer service trends for 2013.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program