December 2, 2013
With stories of Black Friday UK shopper mayhem all over the news closely followed by Cyber Monday, it’s clear the Christmas shopping season is well and truly upon us. Scores of customers are headed to your brick-and-mortar stores in search of great deals.
September 10, 2013
Retail continues to change at a dramatic pace as consumers continue to embrace digital technologies and raise their expectations. Many retailers begin to wonder, what is the future of retail. This article from The Guardian suggests that the future is omni-channel — “a mix of all… read more »
September 5, 2013
Customers don’t have interactions with brand “touchpoints.” Rather, they embark on a journey with a brand where they have multiple interactions to achieve a specific goal. Learn these three important implications to becoming a customer journey organization.
August 16, 2013
Steve Prodger explains the core fundamentals behind Menchie’s success and how their approach can be applied to any organization and its customer experience approach.
June 4, 2013
Listen to Bruce Warren, Vice President of Marketing, speak about the challenges location managers in stores and restaurants face today.
May 31, 2013
Empathica EMEA’s Steve Raher advises on how serving up outstanding customer experiences at opportunistic sales peaks can increase sales and recruit new customers.