May 10, 2013
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
April 17, 2013
There is no better way to promote your business than through word of mouth. It is not only the least expensive advertising you can get but also the most effective. This article outlines four principles that you can focus on to deliver an exceptional experience and grow your company through word of mouth.
April 11, 2013
The ability to provide real-time feedback on social media presents companies with an opportunity to find out what customers are truly saying about them behind their back. Listening to social feedback not only presents companies with an opportunity but also a challenge. Learn how you can cut through the noise on social media and find out what’s most important to your customers
March 19, 2013
Selling a car is difficult, it is important to ensure that every wonderful customer experience you deliver has a positive review attached to it. This article teaches two effective ways to build brand advocacy by converting happy customers into brand ambassadors.
March 11, 2013
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
March 1, 2013
In this section of the “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” whitepaper, it discusses the five challenges and implications for brands in socially connected world.