Tag Archives: advocacy

Recommendations for managing the Social Customer Experience

This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
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Social CEM whitepaper - checklist

5 challenges for brands in a socially connected world

In this section of the “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” whitepaper, it discusses the five challenges and implications for brands in socially connected world.
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Social CEM whitepaper - 5 challenges

Leverage global trends and engage with the millennial consumers

This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” stresses the importance of brands using the demographic, psychographic and online interaction preferences of Millennials to learn how to engage this next wave of the largest mainstream market segment.
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Social media

Did your customers leave your dealership without buying?

This article cited a survey that concluded that the top reason customers leave without buying is that they are still looking and have not been sold on that dealership. Learn how to provide a car shopping experience so wonderful that prospective car buyers pull the trigger on their purchases right then and there and share this great experience with their circle of friends afterwards.
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Car shopping - customer with car salesperson

The current state of Customer Experience Management (CEM)

This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” explores the current state of Customer Experience Management
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Social Media Circle

A Guest Experience worth sharing

One of the challenges that local restaurant managers have is that with the hustle and bustle of day to day operations it’s difficult to stay on top of staff to ensure they are doing all the little things that make a difference all the time. That’s where the action driving capabilities of today’s CEM solutions can come in to play.
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A guest experience worth sharing