Tag Archives: Brand Advocates
May 10, 2013
5 ways to go above and beyond with customer service
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
read more
Posted in: Featured Resource Why Implement a Customer Experience Management Program
February 25, 2013
Shift your Customer Advocacy from passive to active
It is every brand’s dream to have customers vouch for their brand – customers who love your brand so much that they promote it for you. According to this article, your brand advocates can be categorized into three different types – active, passive and conditional. Find out how to find your silent advocates and encourage them to come out and start sharing about their wonderful experiences with your brand.
read more
Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
January 23, 2013
Become the brand your fans will defend
When a customer is in love with a brand, he or she will stand by it. A study examined the relationships people have with two brands that were clouded by past controversies and concluded that people were more likely to defend brands even after controversy.
read more
Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers
January 9, 2013
What can you do when Customer Loyalty among car buyers is fading?
This article from TIME.com outlines three factors contributing to the fading of automotive customer loyalty. Learn how your satisfied customers can help you build customer loyalty.
read more
Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
January 3, 2013
How to stop customers from feeling blue in the January sales
Empathica EMEA’s Steve Raher gives his 3 step guide to ensuring customer experience success during the January sales.
read more
Authored by: Steve Raher
Posted in: What are the Best Practices for Setting Up & Running a Program?
December 24, 2012
How to get your customers to visit more, spend more and share more
This article lists top brands that are leveraging brand ambassadors on social media to drive business and how they are engaging their fans. Read this article and learn how an Advocacy Management can encourage your customers to visit more, spend more and share more
read more
Posted in: Featured Resource Why Implement a Customer Experience Management Program
Subscribe to New Posts
