December 21, 2012
Over the past 12 months, I’ve tried my best to keep you all up to date with my thoughts on the upcoming trends and innovations in the customer experience area. For any of you who may have missed the discussion, or for those of you who simply want to get caught up, here are five of my favorite blog posts from the year.
Authored by: Steve Prodger
Posted in: What are the Best Practices for Setting Up & Running a Program?
December 19, 2012
In the retail industry, customer service is one of the most important elements to invest in if brands want to enhance their in-store customer experience. Read the article from Forbes to learn the 10 keys of excellent customer service.
December 13, 2012
In this interview with the Globe and Mail, Ron Kaufman, the author of the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers reveals the secrets for restaurants to delivering uplifting customer service Learn these key takeaways to building an uplifting customer experience
December 10, 2012
This article from Progressive Grocer reveals several findings of the 2012 U.S. Supermarket Experience Study. Key highlights include elements that affect grocery customer satisfaction such as customer service, checkout speed and cleanliness. The study also shows that out-of-stocks have the biggest impact on the customer satisfaction and only a small percentage of grocery retailers have customer feedback program in place.
December 5, 2012
Adoption of new technologies is expected to accelerate in coming years. Not only are consumers becoming more mobile, but we are becoming more social as well. Increasingly, consumers are turning to social media as their primary source for information on brands and products. Download this whitepaper and read the three smart ways on how you can connect with today’s connected consumers.
December 3, 2012
The restaurant industry is seeing a decrease in millennial customers, consisting of young adults ages 18 to 34 – who used to be the most frequent restaurant visitors that the food services industry had always counted on to drive revenue. Learn how to build a superior customer experience to ensure repeat business.