Tag Archives: customer experience insights
February 15, 2013
What to do when a customer has a bad experience at your store?
This article detailed a bad experience the author had at an electronic store when trying to exchange his newly bought television for a warranty. Learn what to do when your store receive negative feedback and how to ensure your store to always deliver consistent customer experience.
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Posted in: What are the Best Practices for Setting Up & Running a Program
November 19, 2012
How to keep customers from feeling blue on Black Friday
Thanksgiving is around the corner and with it comes lots of turkey, football, and the official kick-off to the holiday shopping season. However, for many consumers the turkey dinner on Thursday isn’t the highlight of the holiday. For them the highlight is black Friday, the shopping day that follows.
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Authored by: Empathica
Posted in: What are the Best Practices for Setting Up & Running a Program?
November 6, 2012
What Jeremy Lin can learn from Customer Experience Management
Whether on the basketball court or in the game of retail, consistency is often the key to rising above the competition. However, maintaining a level of consistent execution can be a challenge. CEM programs focus on helping brands to first uncover what elements are most important to a great experience, and also help brands with action driving tools to make sure those key elements are delivered on in a consistent manner.
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Authored by: Empathica
Posted in: How do I Build Loyalty, Advocacy & Acquire More Customers?
November 5, 2012
Are you serving up a helping of Christmas cheer?
The importance of Customer Experience Management during the festive period
Empathica Sr Director of client services for EMEA James Bolle explains the importance of customer experience management in the hospitality sector over the festive period.
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Authored by: James Bolle
Posted in: What are the Best Practices for Setting Up & Running a Program?
November 1, 2012
3 things to do to stay competitive in the Grocery market
The author of this article cites a survey conducted on behalf of American Express which reveals that the grocery sector is more concerned about increased competition than any other retail industry. To help grocers stay competitive in the market, the author outlines three things to do
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Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
September 12, 2012
Consumer Feedback for big box retailers
Our most recent Consumer Insights Panel survey of more than 6,500 U.S. consumers found that despite a high desire to provide feedback, consumers are disenchanted by brands’ lack of responsiveness.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
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