June 27, 2013
Empathica Customer Champion Sue Hedaux, looks at lessons the NHS and other healthcare organisations can learn from the retail industry to help exceed patients’ growing expectations for what the ideal experience looks and feels like.
June 26, 2013
Listen to Lee Kennedy, Vice President of Product, speak about how collecting guest and customer feedback mirrors the grand scheme of making profit by the Underpant Gnomes of South Park fame.
June 14, 2013
Selling a car used to be so simple — you walked into a dealership and you relied solely on the knowledge of the salesperson to help you determi… read more »
June 13, 2013
Father’s Day is a perfect opportunity for restaurant owners to capture customers, increase volume and establish a loyal clientele. How do you create memorable dining experiences for your customers?
June 10, 2013
Empathica’s Vice President of Product, Lee Kennedy speaks about the challenges and opportunities of structured and unstructured customer feedback
June 7, 2013
Showrooming has been seen as a threat and a scapegoat for sales woes. This article suggests that contrary to the myth that showrooming is the lost sales, it actually isn’t. Read this article and learn the real reason why brick-and-mortar retailers lose sales to their online counterparts.