May 10, 2013
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
March 15, 2013
Consumers’ expectations about customer service change every year. It is important for customer service professionals to know where customer service is headed in 2013 so they can plan for success this year. Learn these five customer service trends for 2013.
March 7, 2013
With the high adoption rate of smartphones and tablets, consumer shopping habits have changed in the past few years. This article advises that retailers must evolve with consumers and continue to re-invent themselves to stay relevant. Furthermore, the article outlines three key pillars ofsuccess to ensure that you deliver a successful multi-channel shopping experience.
February 18, 2013
This article points to the importance of having emotional connections with your restaurant guests and reveals the biggest mistakes restaurants can make that prevent customers from forming an emotional connection with them. This article will show you how to walk in the shoes of your customers and create a dining experience so magical that is guaranteed to attract them back.
January 24, 2013
This article reveals several findings from 2012 Tork Report which concluded that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Read this article from fastcasual.com and learn how to identify those dissatisfied customers and resolve the issues before they have a chance to make a complaint on social media
December 19, 2012
In the retail industry, customer service is one of the most important elements to invest in if brands want to enhance their in-store customer experience. Read the article from Forbes to learn the 10 keys of excellent customer service.