Tag Archives: customer service
May 10, 2013
5 ways to go above and beyond with customer service
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
read more
Posted in: Featured Resource Why Implement a Customer Experience Management Program
March 15, 2013
What can you expect for customer service in 2013? Five trends to watch
Consumers’ expectations about customer service change every year. It is important for customer service professionals to know where customer service is headed in 2013 so they can plan for success this year. Learn these five customer service trends for 2013.
read more
Posted in: Featured Resource Why Implement a Customer Experience Management Program
March 7, 2013
Your customers are embracing multi-channel shopping experiences, aren’t you?
With the high adoption rate of smartphones and tablets, consumer shopping habits have changed in the past few years. This article advises that retailers must evolve with consumers and continue to re-invent themselves to stay relevant. Furthermore, the article outlines three key pillars ofsuccess to ensure that you deliver a successful multi-channel shopping experience.
read more
Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
February 18, 2013
Have you ever walked in the shoes of your restaurant customers?
This article points to the importance of having emotional connections with your restaurant guests and reveals the biggest mistakes restaurants can make that prevent customers from forming an emotional connection with them. This article will show you how to walk in the shoes of your customers and create a dining experience so magical that is guaranteed to attract them back.
read more
Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
January 24, 2013
Catch your dissatisfied customers before they make a complaint
This article reveals several findings from 2012 Tork Report which concluded that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Read this article from fastcasual.com and learn how to identify those dissatisfied customers and resolve the issues before they have a chance to make a complaint on social media
read more
Posted in: Why Implement a Customer Experience Management Program
December 19, 2012
How powerful is the voice of your retail customers
In the retail industry, customer service is one of the most important elements to invest in if brands want to enhance their in-store customer experience. Read the article from Forbes to learn the 10 keys of excellent customer service.
read more
Posted in: Why Implement a Customer Experience Management Program
Subscribe to New Posts
