Tag Archives: employee engagement
March 11, 2013
Recommendations for managing the Social Customer Experience
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
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Posted in: Featured Resource What Do I Need to Consider When Choosing a Vendor
March 5, 2013
Make your employees happy and the profits will follow
Many restaurant brands put so much emphasis on keeping their customers happy, they forget it is equally important to ensure their employees are happy as well. This article outlines four ways to encourage your employees to say great things about you, stay employed with you and strive to do their best every day.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
December 19, 2012
How powerful is the voice of your retail customers
In the retail industry, customer service is one of the most important elements to invest in if brands want to enhance their in-store customer experience. Read the article from Forbes to learn the 10 keys of excellent customer service.
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Posted in: Why Implement a Customer Experience Management Program
November 28, 2012
3 ways to improve restaurant team performance
This article outlines three reasons why restaurant employees fall short of expectations and how you can motivate them to help them become more engaged.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
October 25, 2012
Are your retail stores rising to the occasion for Halloween?
According to NRF’s 2012 Halloween consumer spending survey, seven in 10 Americans plan to celebrate Halloween this year and they are expected to spend more than they did last year. Learn how you can ensure that your customers enjoy their Halloween shopping experiences.
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Posted in: Featured Resource What are the Best Practices for Setting Up & Running a Program
October 24, 2012
10 lessons learned from 10 years improving customer experiences
Over 10 years working with leading global brands we’ve learned that sometimes it’s executing the basics well that allows brands to break through to new levels of success. Here are some of the key lessons we’ve taken from our retail and hospitality programmes on improving customer experiences.
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Authored by: Gary Topiol
Posted in: What are the Best Practices for Setting Up & Running a Program?
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