March 11, 2013
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
March 5, 2013
Many restaurant brands put so much emphasis on keeping their customers happy, they forget it is equally important to ensure their employees are happy as well. This article outlines four ways to encourage your employees to say great things about you, stay employed with you and strive to do their best every day.
December 19, 2012
In the retail industry, customer service is one of the most important elements to invest in if brands want to enhance their in-store customer experience. Read the article from Forbes to learn the 10 keys of excellent customer service.
November 28, 2012
This article outlines three reasons why restaurant employees fall short of expectations and how you can motivate them to help them become more engaged.
October 25, 2012
According to NRF’s 2012 Halloween consumer spending survey, seven in 10 Americans plan to celebrate Halloween this year and they are expected to spend more than they did last year. Learn how you can ensure that your customers enjoy their Halloween shopping experiences.
October 24, 2012
Over 10 years working with leading global brands we’ve learned that sometimes it’s executing the basics well that allows brands to break through to new levels of success. Here are some of the key lessons we’ve taken from our retail and hospitality programmes on improving customer experiences.
Authored by: Gary Topiol
Posted in: What are the Best Practices for Setting Up & Running a Program?