Tag Archives: loyalty
May 31, 2013
Turning Up the Heat on Summer Sales
Empathica EMEA’s Steve Raher advises on how serving up outstanding customer experiences at opportunistic sales peaks can increase sales and recruit new customers
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Authored by: Steve Raher
Posted in: Why Implement a Customer Experience Management Program?
May 2, 2013
Don’t Bank on the Weather – but Great Customer Experience Will Always Pay Off!
Empathica’s Steve Raher advises on how to serve up outstanding hospitality experiences over bank holiday weekends, whatever the weather.
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Authored by: Steve Raher
Posted in: What are the Best Practices for Setting Up & Running a Program?
February 18, 2013
Have you ever walked in the shoes of your restaurant customers?
This article points to the importance of having emotional connections with your restaurant guests and reveals the biggest mistakes restaurants can make that prevent customers from forming an emotional connection with them. This article will show you how to walk in the shoes of your customers and create a dining experience so magical that is guaranteed to attract them back.
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Posted in: How Do I Build Loyalty, Advocacy & Acquire More Customers
February 5, 2013
Keeping your restaurant guests loyal in a bad economy
An article from Restaurant News predicts that restaurant sales may dip in the months following the holidays. In order to stay competitive, restaurants must focus on the key drivers of customer loyalty and optimize operation and training efforts to improve the customer experience across all locations.
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Posted in: Why Implement a Customer Experience Management Program
January 31, 2013
Scoring a great Customer Experience at your Superbowl party
Superbowl Sunday is one of the biggest nights of the year for the food services industry. There is help out there for restaurateurs who want to really capitalize on this opportunity to grow their customer base. The author recommends restaurants to have a customer experience management program in place to ensure a consistently great experience especially during the busiest times of year such as the Superbowl.
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Authored by: Steve Prodger
Posted in: What are the Best Practices for Setting Up & Running a Program?
January 23, 2013
Become the brand your fans will defend
When a customer is in love with a brand, he or she will stand by it. A study examined the relationships people have with two brands that were clouded by past controversies and concluded that people were more likely to defend brands even after controversy.
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers
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