Tag Archives: restaurants
December 13, 2012
How to create an uplifting Customer Experience in your restaurants
In this interview with the Globe and Mail, Ron Kaufman, the author of the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers reveals the secrets for restaurants to delivering uplifting customer service Learn these key takeaways to building an uplifting customer experience
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Posted in: Featured Resource What are the Best Practices for Setting Up & Running a Program
December 3, 2012
A 3 step strategy for delivering exceptional hospitality experiences
Empathica EMEA’s Steve Raher gives his 3 step guide for serving up outstanding hospitality experiences
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Authored by: Steve Raher
Posted in: What are the Best Practices for Setting Up & Running a Program?
November 28, 2012
3 ways to improve restaurant team performance
This article outlines three reasons why restaurant employees fall short of expectations and how you can motivate them to help them become more engaged.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
November 8, 2012
How to drive Local Action through Social Media Advocacy
Building great word-of-mouth to drive brand growth and local advocacy is simply a matter of connecting the dots between those happy customers, their social networks and their friends and followers. What better way to move beyond generic unbranded marketing messages than highly personalized word of mouth delivered through personal networks from trusted friends?
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers
November 5, 2012
Are you serving up a helping of Christmas cheer?
The importance of Customer Experience Management during the festive period
Empathica Sr Director of client services for EMEA James Bolle explains the importance of customer experience management in the hospitality sector over the festive period.
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Authored by: James Bolle
Posted in: What are the Best Practices for Setting Up & Running a Program?
September 27, 2012
Restaurant stakeouts for customer experience
There is one new show that has piqued my interest lately it’s called Restaurant Stakeout. The premise of the show is that an industry expert comes to visit a struggling restaurant armed with hidden cameras and other surveillance equipment. He becomes a fly on the wall and helps the struggling restaurant owners identify areas where they could improve.
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Authored by: Steve Prodger
Posted in: What are the Best Practices for Setting Up & Running a Program?
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