Tag Archives: Retail
May 10, 2013
5 ways to go above and beyond with customer service
Customer service is no longer adequate if you provide service merely to satisfy your customers. This article points to the importance of going above and beyond to do whatever it takes to win the hearts and minds of your customers. Learn these five tips to “wow” your customers with your customer service and win their long-term loyalty.
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
May 9, 2013
Customers don’t think in channels, they see your brand as one entity
Today’s connected customers expect a seamless shopping experience. They don’t think in channels, they see every brand as one entity no matter how many channels the retailer operates on. Learn why creating a multi-channel experience is a must, not an option.
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers Why Implement a Customer Experience Management Program
May 2, 2013
Don’t Bank on the Weather – but Great Customer Experience Will Always Pay Off!
Empathica’s Steve Raher advises on how to serve up outstanding hospitality experiences over bank holiday weekends, whatever the weather.
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Authored by: Steve Raher
Posted in: What are the Best Practices for Setting Up & Running a Program?
April 17, 2013
Putting the Metrics Cart Ahead of the Action Horse
One of the most common questions I get asked with regards to managing the customer experience is — with the abundance of data available, what is the most important metric for brands to track when it comes to customer experience? The customer experience is not just about the scores; an effective customer experience management program is about driving new behavior.
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Authored by: Steve Prodger
Posted in: What are the Best Practices for Setting Up & Running a Program?
February 19, 2013
How does this challenging economy affect retailers’ strategies?
In this video, Empathica Vice President of Marketing Bruce Warren shared industry trends and gave insights into how this economy is affecting retailers’ strategies today.
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Posted in: Featured Resource What are the Best Practices for Setting Up & Running a Program
February 14, 2013
The transformation of the Customer Experience
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” discusses the shit in the customer experience driven by the consumer adoption of the social media.
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers
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