May 15, 2013
Listen to Dr. Gary Edwards, Chief Customer Officer, reveal some trends in customer feedback and how these trends are changing Customer Experi
May 13, 2013
Survey results from J.D.Power find that millennials listen to their friends when it comes to choosing a dealer. Word of mouth is now the best ad – how do you leverage this cost-effective way to build a loyal following and reach new customers?
May 1, 2013
Listen to Jason Dea, Director of Product Marketing, answer the question of why it is important to combine both solicited and unsolicited feedback to improve the customer experience.
April 11, 2013
The ability to provide real-time feedback on social media presents companies with an opportunity to find out what customers are truly saying about them behind their back. Listening to social feedback not only presents companies with an opportunity but also a challenge. Learn how you can cut through the noise on social media and find out what’s most important to your customers
March 11, 2013
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
February 19, 2013
In this video, Empathica Vice President of Marketing Bruce Warren shared industry trends and gave insights into how this economy is affecting retailers’ strategies today.