Tag Archives: social media
May 15, 2013
What are some trends in Customer Feedback and how is this changing Customer Experience Management?
Listen to Dr. Gary Edwards, Chief Customer Officer, reveal some trends in customer feedback and how these trends are changing Customer Experi
Posted in: Featured Resource Why Implement a Customer Experience Management Program
May 13, 2013
What drives your dealership business? Recommendations!
Survey results from J.D.Power find that millennials listen to their friends when it comes to choosing a dealer. Word of mouth is now the best ad – how do you leverage this cost-effective way to build a loyal following and reach new customers?
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Posted in: Featured Resource How Do I Build Loyalty, Advocacy & Acquire More Customers
May 1, 2013
Why Combine Solicited and Unsolicited Customer Feedback?
Listen to Jason Dea, Director of Product Marketing, answer the question of why it is important to combine both solicited and unsolicited feedback to improve the customer experience.
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Posted in: Featured Resource What are the Best Practices for Setting Up & Running a Program
April 11, 2013
Do you know what your customers are truly saying about you?
The ability to provide real-time feedback on social media presents companies with an opportunity to find out what customers are truly saying about them behind their back. Listening to social feedback not only presents companies with an opportunity but also a challenge. Learn how you can cut through the noise on social media and find out what’s most important to your customers
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Posted in: Featured Resource Why Implement a Customer Experience Management Program
March 11, 2013
Recommendations for managing the Social Customer Experience
This section of the whitepaper “Social CEM: Moving Beyond Customer Loyalty to Customer Advocacy” outlines the recommendations to drive social customer experience success.
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Posted in: Featured Resource What Do I Need to Consider When Choosing a Vendor
February 19, 2013
How does this challenging economy affect retailers’ strategies?
In this video, Empathica Vice President of Marketing Bruce Warren shared industry trends and gave insights into how this economy is affecting retailers’ strategies today.
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Posted in: Featured Resource What are the Best Practices for Setting Up & Running a Program
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