Videos

Waitrose and Empathica – The Importance of Choosing the Right Partner | Customer Video from Waitrose |
Waitrose and Empathica – The Customer Feedback Journey | Customer Video from Waitrose |
How Employee WOW can help your business | Customer Video from Z energy |
All Bar One and Empathica | Customer Video from All Bar One |
Waitrose and Empathica | Customer Video from Waitrose |

What are the Challenges Facing Location Managers with Social Media Feedback? | Empathica Experts on Social Customer Feedback |
Why combine solicited and unsolicited customer feedback? | Empathica Experts on Customer Feedback |
How active advocacy helps turn social media into an opportunity? | Empathica Experts on Advocacy |
What can CEM do for my business? | A Short Demo |
Why should I mobilize brand advocates? | A Short Demo |
Why brand advocacy is important | Empathica Experts on Advocacy |

What are some trends in Customer Feedback and how is this changing Customer Experience Management? | A video with Dr. Gary Edwards |
The Challenges Facing Retailers in Today’s Economy | An Interview at the NRF Big Show with Dr. Gary Edwards and Bruce Warren on TouchpointsTV |
Marketing Science & Customer Experience | An Interview with Empathica’s CEO & Chief Customer Officer |
The Art of Customer Service | An Interview with Empathica’s Managing Director for EMEA |
Industry Specific Experts | Interviews with Empathica Industry Specific Experts |

Focus on the Experience to Build Long Term Customer Loyalty | Speaking Session at Retail Bulletin Customer Loyalty Conference 2012 |
Driving Brand Loyalty & Advocacy | Speaking Session at Retail Bulletin Customer Loyalty Conference 2011 |
Differentiating through Excellent Customer Experience | Panel Session at Retail Week Conference 2011 |
The Art of Customer Service is Evolving Drastically | Event Interview at Retail Week Conference 2011 |

Empathica