Webinars
Recorded Webinars:
Topic: Re-Imagining Customer Feedback To Drive Action
Hosted by: Retail TouchPoints and Empathica | Retail
Empathica and Retail TouchPoints invite you to join us for a live Webinar, “Re-Imagining Customer Feedback To Drive Action”.
This live webinar, will explore the challenges retail operators are facing today and discuss how looking at the customer experience through a social lens may be the key to seeing the complete picture of customer feedback.
In the session you’ll learn:
- How customer interaction with brands is changing – and why you need to combine solicited and unsolicited feedback
- How taking a wide view of customer feedback can uncover systemic issues and trends in your business
- How surveys and social media feedback can be used together to drive great customer experiences
Watch Webinar Product Overview
Re-Imagining Customer Feedback to Drive Action: An Empathica Product Webinar
Empathica invites you to watch the recorded Webinar, “Re-Imagining Customer Feedback to Drive Action”. Explore the challenges operators are facing today and discuss how looking at the customer experience through a “social” lens may help you to see the big picture of feedback.
In this session you will learn:
- How surveys and social media can drive great experiences
- How an end-to-end view of all customer feedback can uncover systematic issues and trends
- How focusing on key improvements and tailored actions can build new habits in your stores
Watch Webinar Product Overview
How Social Media Can Help Drive Local Action
Hosted by: QSR Magazine and Empathica | Food Services
Empathica invites you to listen to this recorded webinar where we explored the challenges restaurant operators are facing today and discussed how looking at the guest experience through a social lens may help you to see the big picture of guest feedback.
In the session you’ll learn:
- How social media and social review sites fit into the landscape of guest feedback
- What types of feedback are the most relevant to local operators
- How local operators can use social media feedback alongside feedback from other sources to drive focused actions to improve the guest experience
Watch Webinar Food Services Market Overview
How to Engage Millennials for Financial Services
Hosted by: The Business Development Institute and Empathica | Banking & Financial Services
Join Empathica for this exclusive Business Development Institute webinar as we discuss:
- How financial institutions use social media to drive customer loyalty, grow customer lifetime value and encourage active advocacy
- How leading companies use social media to listen to client feedback and create great customer experiences
- Case studies on how financial institutions use social media to increase customer acquisition and drive revenue through word of mouth
Watch Webinar Banking Market Overview
What Separates the Winners from the Losers in the Grocery World?
Hosted by: Supermarket News and Empathica | Grocery
Join Empathica for this exclusive Supermarket News webinar as we discuss:
- The latest consumer insights research from Empathica to help you get inside the mind of today’s consumers
- How to develop a plan to drive customer loyalty, grow customer lifetime value an d encourage active advocacy
- How advocacy is the new measure of brand health
Watch Webinar Grocery Market Overview
“Socializing” the Retail Experience: Customer Experience Management – Born Reporting, Reborn Social
Hosted by: Retail TouchPoints Magazine and Empathica | Retail
Learn how Customer Experience Management – Born Reporting, Reborn Social – will help your retail business. In this webinar, we explore the challenges retailers are facing today and discuss how looking at customer experience through a social lens may be the key to growth while navigating this new normal.
In the session you’ll learn:
- How leading retailers are implementing a social focus for their Customer Experience Management programs and driving employee engagement and active brand advocacy.
- How social media and mobility are impacting consumer behavior – and what brands can do to capitalize on these trends.
- How a combination of new and old technologies is enabling better customer experiences through “Social CEM”.
Watch Webinar Retail Market Overview
Back to the Future – Doing More with Less in Challenging Economic Times
Hosted by: STORES.org and Empathica | Retail
Learn practical and cost effective ways to improve loyalty and drive advocacy for your retail business through this webinar hosted by Dr. Gary Edwards, Empathica’s Chief Customer Officer and STORES.org.
Watch Webinar Retail Market Overview
Emerging Trends in the Food Service Industry
Hosted by: Fastcasual.com & Empathica | Food Services
To ensure a successful position in an increasingly challenging market, food service operators must focus on how they will better connect with customer needs to increase same store sales. In this webinar, we discuss the major emerging trends in food service and how they are already impacting restaurant operations.
